In 2016, we recognised and encouraged outstanding performance and innovation by individuals and teams through seven award categories. Find the winners (and their video stories) below:
Category 1: Outstanding new starter Eryn, Allianz
Since starting as a claims manager August 2015 for Allianz, Eryn has demonstrated a strong and consistent commitment to the implementation of early intervention strategies for NSW workers. Her empathetic communications with workers and her ability to quickly engage the employer in the early intervention process, have contributed to significant improvements in her portfolio’s RTW results by up to 20 days.
Category 2: Outstanding contribution by a team Team Insight, EML TMF
The team delivered excellent outcomes for the scheme, resulting in plans to scale the behavioural insights approach to all of EML TMF. One of the major initiatives for EML TMF in 2015-16 was the Behavioural Insights randomised control trial, run in conjunction with the Department of Premier and Cabinet (DPC). The trial took place within the EML TMF Recovering Independence Services (RIS) division, which provides case management to portfolio of medically discharged NSW Police officers, the majority of whom have long term, complex psychological conditions. The behavioural insights trial aimed to test a new approach to case management.
Category 3: Contribution by an individual Sam, QBE
As the NSW Workers Compensation Operations Manager, Sam manages the Technical and Compliance team. His strong focus on continuous improvement, risk identification and mitigation, sees him regularly attending legal forums to lead discussion on application of legislation and actively participating in a number of committees, such as the QBE Claims and Operations Committees. In 2015, Sam attended workshops on 2015 Benefit Reforms and PIAWE to influence and support the design of training for all Scheme Agent claims staff so that they were equipped to correctly implement reforms. Sam has the unique ability to translate complicated legislation into ‘plain English’, making the complex simple. He attributes this to his 20 years of high school teaching before his workers compensation career. His deep sense of purpose around customer and his passion for teaching has made him a natural mentor in our business. Having amassed almost 20 years of experience in the industry Sam sees mentoring as a fundamental part of his role at QBE. He guides leaders within the business, provides comprehensive education of Scheme issues to the NSW management team and has mentored employees who have gone on to leadership roles with other Agents.
Category 4: Excellence and innovation in injury management North Coast Safety Network, QBE
A newly established incorporated association of employers, work health and safety (WHS) professionals and workers compensation insurance stakeholders, involved in WHS and injury management in northern NSW. A partnership aiming to educate, promote and foster best practice in safety for northern NSW businesses.
Category 5: Excellence in improving client performance Jardine Lloyd Thompson
JLT and HWNS deliver a Strategic Workers’ Compensation Framework for HWNS to promote immediate intervention and develop sustainable performance improvement. the partnership between HWNS and JLT has delivered a reduction in current premium of up to 30%, strategic management assistance to improve the management of claims, and the promotion of a proactive and safety-focused work culture with greater support and awareness for key stakeholders in the management of injury and illness risk to the HWNS workforce.
Category 6: Services to icare workers insurance Mark and Peter, QBE
Mark and Peter were seconded into Workers Insurance for 6 weeks working as part of the Benefit Reforms Project Team. The contributions made by both Mark and Peter ensures that project time frames could still be achieved in the absence of one of the team’s key subject matter experts. Throughout the secondment period Mark and Peter balanced increased workloads as they continued to manage activities for QBE and a significant amount of additional travel.
Category 7: Services to icare self-insurance EML TMF Death & Disability (D&D) Project Team
The EML TMF D&D Project Team was established in 2014 and led the development of a joint proposal, with icare self-insurance and the NSW Police Force, to initiate the D&D Strategic Management Project. The Project established a new program-based approach using innovation and continuous improvement, with the objective of containing the increasing liabilities associated with the portfolio of NSW Police medically discharged Police Officers and improving outcomes for these injured workers.