FAQs

Launched in 2015, the Care and Service Excellence Awards recognise and reward outstanding service delivery in the NSW workers compensation industry.

While high levels of safety are mandatory for all workplaces, the CASE Awards specifically seek to acknowledge the excellent contributions individuals and organisations have made to their industry.

To achieve this aim, the CASE Awards:

  • Acknowledge outstanding contribution to the workers’ compensation scheme and its stakeholders by icare claims managers, service and rehabilitation provider case managers, workers compensation brokers, and risk management providers in NSW
  • Encourage and support continuous improvement
  • Encourage innovation and process improvements to the Scheme
  • Promote workers compensation as an industry of choice

Categories for the Care and Service Excellence (CASE) Awards 2018 are:

Category 1: Young Professional of The Year - Care & Service

Category 2 – Outstanding Individual – Care & Services
          a) Care and Support
          b) Specialist Care Services

Category 3 – Outstanding Team – Care & Service
          a) Care and Support
          b) Specialist Care Services

Category 4 – Excellence and Innovation in Injury Management

Category 5 – Excellence in Improving Employer Performance

Category 6 – Excellence in Injury Prevention

Category 7 – Customer Excellence

Category 8 – Lifetime Achievement

Entry for the CASE Awards is open to employees employed by a service provider of icare for a period of at least six months as at 1 July 2018.

Entry for the Young Professional of The Year - Care & Service category is open to employees of an icare service provider born after 30 June 1988.

Previous CASE Award winners are ineligible to enter this year’s Awards with the same initiative/solution/contribution.

All finalists in Category 6 have been the recipients of an icare Aware award over the 12 months to 30 September 2018.

Category 7 is based on NPS scores between 1 October 2017 and 30 September 2018.

Entries open 1 August 2018. All entries must be made through this website. Go to ‘login/register’ to start your application.

Entries must be submitted by midnight AEST 14 September 2018. For reasons of fairness late entries will not be accepted.

Judges will have a number of entries to review so try and keep your answers succinct. Word limits for entry questions in all categories are stated on the online entry forms. Entries must not exceed the specified word limits for each question.

The judges are looking for how you meet the criteria. Relevant work and examples are great to include.

Yes. Organisations, teams or individuals can submit up to two entries per category for categories 1-5 and 8.

All finalists in Category 6 have been the recipients of an icare Aware award over the 12 months to 30 September 2018.

Category 7 is based on NPS scores between 1 October 2017 and 30 September 2018.

In each category, the judging panel will look for examples of nominees who have consistently demonstrated outstanding performance and inspire or lead other to improve outcomes for workers, employers and other stakeholders.

The judging panel will undertake an individual review of each entry against defined assessment criteria. After individual reviews have been completed, the judging panel will select the finalists in each category. The judging panel will then select a winner from the finalists in each category.

The CASE Awards Judging Panel will be chaired by the Group Executive, Workers Insurance, icare NSW and comprise of external representatives from the workers’ compensation industry and icare.

The judging will be independent and all judges bound by confidentiality.

Finalists in each category will be notified on 2 October 2018.

Award finalists will be invited to attend the CASE Awards event, including the invitation only Finalists Presentation pre-dinner function, on 13 November 2018. This complimentary ticket is not transferable and applicable to the nominated finalists in each category only.

At the Awards event, the finalists in each category will be announced via a 40 second video per finalist. If your nomination is selected as a finalist, the nominee/s will be required to attend the icare Sydney offices on either 9-10 October for filming.

We ask that, in the lead up to and at the event, you be mindful when making public comment on social media and that your comments and posts are appropriate for the occasion.

The terms and conditions can be viewed here